Purpose of the Role

The Community Manager supports Dis-Chem Life in building and maintaining positive relationships with our customers and community online. This role focuses on managing social media interactions, responding to enquiries and complaints, and creating engaging content to keep our audience connected and informed.

The goal is to ensure that every customer interaction reflects Dis-Chem Life’s values, helps strengthen trust, and supports a positive experience with the brand.

Role Summary

The Community Manager will manage the day-to-day community interactions across social media channels, ensuring timely and professional responses. This role will assist in content creation, monitor online feedback, and escalate issues when needed.

Success in this role requires strong communication skills, empathy, and an interest in community engagement. This is a hands-on role ideal for someone looking to grow their skills in social media, customer engagement, and online reputation management

Benefits

• Hybrid working model with flexibility
• Exposure to marketing campaigns and community engagement initiatives
• Professional development in digital engagement, customer experience, and content creation.
• Work at the unique intersection of insurance and retail communities
• Be part of a high-energy, creative team where your work has visible impact

Key Responsibilities

1. Community Management and Engagement

• Monitor social media platforms and online communities daily.
• Respond to customer enquiries, feedback, and complaints in a timely and professional manner.
• Escalate complex or sensitive issues
• Support in-store community engagement initiatives when required.

2. Content Support

• Assist in creating social media posts, captions, and basic graphics.
• Help co-create content aligned with Dis-Chem Life’s brand voice.
• Support campaigns by scheduling and posting content across channels.
• Review agency content before posting.
  

3. Feedback & Reporting

• Capture and report customer feedback and trends from community interactions.
• Provide insights on recurring questions, complaints, or topics for marketing and product teams.

4. Brand Protection & Reputation Support

• Help monitor online conversations for potential risks to the brand.
• Ensure all responses reflect the company’s tone: warm, human, clear, and professional.

5. Continuous Learning & Improvement

• Stay up to date with social media trends and community management best practices.
• Suggest improvements to processes or content to increase engagement.

Soft Skills

• Curious, creative, and willing to learn
• Strong interpersonal skills, able to build trust quickly across diverse communities
• Resilient, calm, and solutions-oriented under pressure
• Creative and curious, constantly experimenting with new engagement methods

Technical Skills

• Familiarity with social media platforms (Facebook, Instagram, X, LinkedIn, TikTok)
• Basic content creation skills (Canva, simple Adobe Suite use advantageous)
• Awareness of online reputation management best practices
• Basic reporting or analytics skills
• Ability to speak multiple languages (Advantageous)
  

Experience

• 1–2 years in social media, community management, or customer service roles
• Experience handling customer complaints or enquiries online
• Exposure to content creation and social media scheduling
• Interest in learning community engagement strategies and reporting insights